Insurance Authorized Repair Facility in Lewisville, TX and Surrounding Communities
Magic Touch Paint and Body is an insurance authorized repair facility. This means we work with all insurance providers to conduct necessary car body repairs. It is important that you understand your rights when it comes time to deal with insurance. Our team is intimately aware of your rights and can work with any insurance provider to get your claims filed properly. We will be your advocate and negotiator with your insurance company and we are full of information, so please don't hesitate to ask the team at our Lewisville auto body shop any questions that you may have. We're here to help!
You Have the Right to Choose Which Auto Body Shop to Use
Your insurance company will likely suggest a list of preferred facilities and use wording that can sometimes intimidate you into choosing a DRP. A DRP is a Direct Referral Program involving auto body shops that have agreements with insurance companies that can appear like discounts, but are not guaranteed. It is important to understand that you do not have any legal obligation to go to a shop suggested by your insurance. You have the right to choose any facility and your insurance must pay out on your claim. Since we are not a DRP, our allegiance lies with our customers, not the insurance companies. Magic Touch Paint and Body will represent your interest and concerns when dealing with your insurance company and will even talk to them with you.
Receiving Auto Body Repair Estimates
When filing a claim, your insurance company may send an adjuster to look at your vehicle. They may ask you to go to a claim center for inspection or request that you get several estimates from body shops to submit to them, but legally you do not have to do so. You can choose your shop of choice and let your insurance company know when the car will be there for inspection. Some people prefer to visit several body shops to get a feel for the customer service and receive multiple estimates. Whether or not we're one of them, be sure to bring a pad and pen and ask lots of questions. Do not accept repair work that is unnecessary or overpriced. If you have any questions regarding auto body repair laws in Texas, don't hesitate to contact us.
The Right to Choose Auto Parts
You ultimately make the final decision on your car's repair parts, even though the policy with your insurance company may state that it will pay for "like kind and quality of those damaged." This means that you may have to pay extra out of pocket for new Original Equipment Manufacturer (OEM) parts, but that is an option you have whether it is part of your policy or not. We'll work with you and your insurance company to provide the best solution and the most cost effective rates possible.
Rental Car Assistance
At Magic Touch Paint and Body in Lewisville, TX we are happy to help set up a rental car for you, if you do not have alternative transportation while your car is in for repair. They will pick you up at our facility, and we are a drop off point upon your return.
As an insurance authorized collision repair shop in Lewisville, we will handle all of the details surrounding your car's repair. We encourage you to give us a call and ask any questions you may have, as we know this may be a frustrating time for you. Our team is always happy to help. Give Magic Touch Paint and Body a call at (469) 300-3489 to get the answers you need or to begin the collision insurance repair process.
"I DARE you to find a better price for the quality in the whole DFW area. These guys are absolutely incredible. Brodie is the friendliest guy and will give you the best service in town, hands down. Look no further than Magic Touch!"
~ Christian B.
"Excellent work and service. My fiancëe brought my vehicle to them that had a deep scratch down to the primer within a week of purchasing it. They did a touch up on the paint and the results exceeded my expectation! Thank you!"
~ Steven A.